Berikut adalah artikel blog tentang cara mengatasi penolakan faktur pajak e-Tax API 10004:
How to Solve e-Tax API Error 10004: A Complete Guide to Rejected Tax Invoices
The dreaded e-Tax API error 10004. It's a common headache for businesses dealing with digital tax invoice submission in [Insert Country/Region Here]. This error typically means your tax invoice has been rejected by the system. But don't panic! Understanding the root causes and implementing the right solutions can get your invoices approved quickly. This comprehensive guide will walk you through troubleshooting and resolving this error.
Understanding Error 10004: Why Your Invoice Got Rejected
Error 10004 often stems from discrepancies between the information you've submitted and what the e-Tax system expects. The system is incredibly precise, so even a small mistake can trigger this rejection. The most common culprits include:
Common Causes of e-Tax API Error 10004
- Incorrect NPWP (Taxpayer Identification Number): Double-check the NPWP of both the issuer and recipient. A single typo can cause the entire submission to fail.
- Mismatch in Data: Ensure complete consistency between the data fields in your invoice and the information registered with the tax authority. This includes dates, amounts, and descriptions of goods or services.
- Invalid Invoice Format: The system adheres to strict formatting guidelines. Make sure your invoice adheres to the specified XML structure and data requirements. Even minor deviations can lead to rejection.
- Duplicate Invoice Number: The system won't accept duplicate invoice numbers. Always generate unique invoice numbers to avoid this common error.
- Technical Glitches: While less frequent, temporary server issues or connectivity problems on the e-Tax system's side might also be responsible.
Step-by-Step Guide to Resolving Error 10004
Let's break down the process of resolving this error methodically:
1. Verify All Data Fields
Carefully review every field in your rejected invoice. Compare it against your business records and the recipient's information. Pay close attention to:
- NPWP Numbers: Are they correct and valid?
- Invoice Date: Is the date correctly formatted and within the allowed range?
- Invoice Number: Is it unique and hasn't been used before?
- Amounts: Do the total amounts, tax amounts, and other monetary values match your records?
- Goods/Services Description: Are descriptions clear, accurate, and aligned with your business activities?
2. Check Your System and Software
Ensure your invoicing software is up-to-date and configured correctly. Outdated software might not comply with the latest e-Tax API specifications.
- Software Updates: Update your software to the latest version.
- Configuration Settings: Review your software's settings to confirm they match the e-Tax API requirements.
3. Re-submit the Invoice After Correction
Once you've identified and corrected the errors, re-submit your tax invoice. Before doing so, carefully proofread everything one more time.
4. Seek Technical Assistance
If youβve meticulously checked everything and still face the error, contact the technical support of your e-Tax system provider or the relevant tax authority. They might be able to pinpoint specific issues or temporary system problems.
5. Prevent Future Errors
- Establish a robust internal control system: Implement procedures that minimize data entry errors.
- Regularly update your software: Keep your invoicing software up-to-date.
- Maintain accurate business records: Ensure your records match the information on your invoices.
Conclusion: Mastering e-Tax Invoice Submission
By following this guide, you can effectively troubleshoot and resolve e-Tax API error 10004 and ensure timely submission of your tax invoices. Remember, meticulous attention to detail and proactive measures can help avoid this error in the future. Smooth and accurate tax invoice submission is key to efficient business operations and compliance.
