Complete Recipe for Solving ArcGIS 10.2 Error Code 15 on Windows 10
ArcGIS 10.2 users on Windows 10 sometimes encounter the frustrating Error Code 15. This error usually prevents the software from launching, significantly impacting your workflow. This comprehensive guide will provide you with a step-by-step solution, acting as your recipe for resolving this pesky issue.
Understanding Error Code 15
Before jumping into solutions, let's understand what Error Code 15 typically signifies. It often points to problems with installation files, system permissions, or conflicts with other software. The error essentially indicates that ArcGIS 10.2 cannot find or access necessary components to run correctly.
Recipe for Fixing ArcGIS 10.2 Error Code 15:
This recipe involves several steps. Try them one by one, restarting your computer after each step to see if the error is resolved.
Step 1: Check your system requirements.
Ensure your Windows 10 system meets the minimum requirements for ArcGIS 10.2. This includes sufficient RAM, hard drive space, and a compatible graphics card. Outdated or insufficient hardware can cause incompatibility.
Step 2: Run ArcGIS 10.2 as administrator.
Right-click on the ArcGIS 10.2 shortcut and select "Run as administrator." This grants the program the necessary permissions to access system resources. This simple step often solves permission-related issues.
Step 3: Repair your ArcGIS 10.2 installation.
This involves using the ArcGIS 10.2 installation media (DVD or downloaded installer) to repair corrupt files. During the installation process, look for an option to "repair" or "modify" the existing installation. This will attempt to fix any corrupted or missing files.
Step 4: Check for conflicting software.
Certain software can conflict with ArcGIS 10.2, causing Error Code 15. Consider temporarily disabling antivirus programs, firewalls, and any other software that might interfere with the installation or execution of ArcGIS.
Step 5: Update your graphics drivers.
Outdated or corrupted graphics drivers can lead to various software errors, including Error Code 15. Visit your graphics card manufacturer's website (NVIDIA, AMD, or Intel) to download and install the latest drivers for your model.
Step 6: Reinstall Microsoft Visual C++ Redistributable Packages.
ArcGIS 10.2 relies on these packages. Corrupted or missing packages can cause issues. Uninstall all versions of Microsoft Visual C++ Redistributable Packages and then reinstall the latest versions from the official Microsoft website. Remember to restart your system after this step.
Step 7: Create a new user account.
In some cases, the current user profile might be corrupted. Creating a new user account with administrative privileges and running ArcGIS 10.2 from this new account can resolve the problem.
Step 8: Consider a clean reinstall.
If none of the above steps work, a clean reinstall is your last resort. Completely uninstall ArcGIS 10.2, delete any remaining files or folders related to ArcGIS 10.2, and then perform a fresh installation.
Troubleshooting Tips:
- Check Event Viewer: Look for any error messages in the Windows Event Viewer related to ArcGIS 10.2 that may provide additional clues.
- Consult Esri's Support: Esri's website and support forums may offer more specific solutions for Error Code 15 depending on your specific setup.
By following these steps, you should be able to overcome the ArcGIS 10.2 Error Code 15 and get back to your GIS work. Remember to restart your computer after each step. If the problem persists, carefully document your steps and seek assistance from the Esri community or support.
