Asus Zenfone 2 Laser Can't Turn Off Calls? Troubleshooting Guide
Many Asus Zenfone 2 Laser users have reported an annoying issue: the inability to end calls. This problem can range from accidentally holding the power button too long, to a more serious software glitch. Don't worry, this comprehensive guide will walk you through effective solutions to resolve this frustrating problem.
Understanding the Issue
Before diving into solutions, let's understand why your Asus Zenfone 2 Laser might be refusing to hang up. This could stem from several sources:
- Software Glitches: A bug in the phone's operating system (OS) or call handling app is the most common culprit.
- Hardware Problems: While less likely, a malfunctioning power button or a deeper hardware issue within the phone could be at fault.
- App Conflicts: Certain apps may interfere with the phone's call handling process, preventing you from ending calls.
Troubleshooting Steps: Software Solutions
Let's tackle the software aspects first, as these are the easiest to fix and cover most scenarios.
1. Force Stop the Phone App:
Sometimes, the phone app itself can get stuck. Forcing it to stop can often resolve the issue.
- Go to Settings.
- Find Apps or Application Manager.
- Locate the Phone or Calls app.
- Tap Force Stop.
2. Restart Your Phone:
A simple restart often fixes temporary software glitches. Turn your phone off completely, wait a few seconds, then turn it back on.
3. Clear Cache and Data of the Phone App:
Clearing the cache and data of the phone app can remove temporary files that might be causing conflicts. Note: This will erase your call history, but it's a vital troubleshooting step.
- Follow steps 1 and 2 above to locate the Phone app.
- Tap Storage.
- Tap Clear Cache and then Clear Data. Confirm your actions.
4. Update Your Phone's Software:
An outdated OS can contain bugs that cause call-related problems.
- Go to Settings.
- Find System or About Phone.
- Check for Software Updates. If an update is available, download and install it.
5. Check for Conflicting Apps:
Newly installed apps might clash with the phone's core functionality. Try uninstalling apps you recently installed to see if the problem is resolved.
6. Safe Mode:
Booting your phone in Safe Mode disables third-party apps, helping isolate if an app is the source of the problem. Look up your phone's model-specific instructions for entering Safe Mode.
Troubleshooting Steps: Hardware Considerations
If software solutions don't work, hardware issues may be involved.
1. Check the Power Button:
Make sure the power button isn't stuck or unresponsive. Try cleaning it gently with compressed air.
2. Seek Professional Help:
If the problem persists after all the above troubleshooting steps, the issue could be a more serious hardware fault. Contact Asus support or a reputable phone repair service for further assistance.
Preventive Measures
- Regular Software Updates: Keep your phone's software up-to-date to minimize the risk of software glitches.
- Avoid Overloading Your Phone: Don't overload your phone with too many apps, as this can cause conflicts and slowdowns.
By following these steps, you'll be well-equipped to resolve the frustrating issue of not being able to end calls on your Asus Zenfone 2 Laser. Remember to always back up your important data regularly. Good luck!
